Refund policy

Life Cocoon 30-Day Risk-Free Guarantee & Return Policy

We want you to love your Life Cocoon products. That’s why every order is backed by our 30-Day Risk-Free Guarantee. If Crux doesn’t work for you, simply email us at support@lifecocooncare.com within 30 days of receiving your order to start a return.

How It Works

• You have 30 days from delivery to request a return.

• If you’re not satisfied, we’ll refund the full product price — no questions asked.

• Customers are responsible for the return shipping label.

• Once your return is received and processed, your refund will be issued back to your original payment method within 10 business days.

Damaged or Incorrect Items

If your order arrives defective, damaged, or incorrect, contact us right away at support@lifecocooncare.com - We’ll make it right.

Refunds

When we’ve received and inspected your return, we’ll confirm if it has been approved. Approved refunds are processed within 10 business days, though your bank or card company may take additional time to post it. If more than 15 business days have passed since we approved your refund, please reach out to us at support@lifecocooncare.com.